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Frequently Asked Questions

What is a Merchant Account?

A merchant account is an account set up through a credit processing company or a bank to accept and process charge card orders. Without a merchant account, one cannot accept payments by any of the major credit card brands.

What are Alternative Payments?

Credit cards are very sufficient to cover the US markets. Outside the United States, credit card coverage is as low as 10% and is certainly not a widespread payment method, especially in Europe.. Consumers outside the United States like to pay with their well-established local payment methods or with those methods that they are accustomed to. We will match you with the best alternative solutions based on the countries and markets you're trying to excel in.

How long does it take for the money to reach my bank account?

Batches close automatically every night, unless otherwise requested. From the time the batch closes, it will take approximately 1-3 business days (depending on your bank) for the funds to reach your bank account.

What is an Issuer?

The issuing financial institution extends credit to a cardholder through bankcard accounts. The financial institution issues a credit card and bills the cardholder for purchases against the bankcard account. Also referred to as the cardholder's financial institution.

What is an Acquirer?

An Acquirer is a Visa / MasterCard Affiliated Bank or Bank/Processor alliance that is in the business of processing credit card transactions for businesses and is always Acquiring new merchants.

How much can I expect my sales to increase with your alternative solutions?

There is no real number to attach to this question. However, increases vary largely on how well you target your alternative markets. It is not uncommon for us to see our clients experience a 50% or more increase in their sales, especially after adding alternative payment services in european markets such iDeal for the Netherlands, Giropay for Germany, EPS for Austria or Przelewy24 for Poland.

What is a Processor?

A Processor is the company that actually routes an Authorization Request from a Point-of-Sale device to Visa or Master Card, and then arranges for Fund Settlement to the merchant. Processors need to have a Sponsoring Bank in order to gain access to the Visa and Master Card networks. When a Processor or other entity has made such an arrangement with a Sponsoring Bank to resell their services, they are called an Agent of that bank.

Any entity that sells Visa or MasterCard must disclose themselves as an Agent of their Sponsoring Bank. Such sales entities may be a Processor, or an Independent Sales Organization of the Processor or Processor/Bank alliance. Many banks are also their own processors, while other banks will use a Third Party Processor to handle this processing for them (in their own brand name in some cases).

What is the Payment Card Industry (PCI) Data Security Standard (DSS)?

The PCI Data Security Standard represents a common set of industry tools and measurements to help ensure the safe handling of sensitive information. Initially created by aligning Visa's Account Information Security (AIS)/Cardholder Information Security (CISP) programs with MasterCard's Site Data Protection (SDP) program, and Discover Information Security Compliance (DISC), the standard provides an actionable framework for developing a robust account data security process - including preventing, detecting and reacting to security incidents. The core of the PCI DSS is a group of principles and accompanying requirements, around which the specific elements of the DSS are organized. See PCI Compliance.

What risks could there be with alternative payments?

With alternative payments you drop the risks of chargebacks or reservers nearly completely and the funds are guaranteed! Most alternative payments are, what is considered PUSH options, which means that the customer will actually have to initiate payment by transferring from a bank account etc.